Shipping, turnaround & reprints

Everything we sell is made to order — printed, decorated or built for you after you check out. That shapes how shipping and returns work, so here it is in plain language.

Turnaround

Each product page shows its production time. The clock starts when we have everything we need: payment, print-ready artwork, and your approval of the proof where one is sent. Business days are Monday–Friday, excluding U.S. holidays. Rush options, where offered, are shown at checkout; if you have a hard in-hands date, tell us in the order notes and we’ll confirm it before we start.

Proofs

For decorated items we send a digital proof to the email on your order. Please check spelling, colors, placement and sizing carefully — once you approve, we print exactly what you approved. We can’t reprint for errors that were present on an approved proof.

Shipping & pickup

Orders ship from our shop in Downtown Los Angeles (305 E Pico Blvd, Los Angeles, CA 90015) or can be picked up there at no charge — choose pickup at checkout and we’ll email you when it’s ready. Shipping rates and carriers are shown at checkout. Transit time is in addition to production time. Once a package leaves us, the carrier’s tracking is the source of truth; if a shipment is lost or damaged in transit, contact us within 7 days of the expected delivery and we’ll file the claim and get a replacement moving.

Returns & reprints

Because every order is custom, we don’t accept returns for change of mind, wrong quantity ordered, or artwork mistakes on an approved proof. We do stand behind our work: if your order arrives with a print defect, damage, the wrong item, or a material error on our side, tell us within 7 days of delivery with a few photos and we’ll reprint it at no charge or refund the affected items — your choice. Please keep the original items until we’ve looked at the photos; we may ask for them back.

Cancellations

You can cancel for a full refund any time before we start production (before blanks are ordered or a proof is approved). After production starts, we’ll refund whatever hasn’t been spent on materials and labor. Email or call us and we’ll tell you exactly where your order is.

Color

Screens show color differently than ink, thread and vinyl do. We match Pantone references where the process allows and keep reprints within normal commercial tolerance; small shifts between a screen preview and the finished piece aren’t defects.

Questions

Call (626) 320-4387 or email sales@goodguygraphics.com. Real people, Monday – Friday, 9 am – 5 pm (Pacific).